Siemens KVM s2-0411 - Handbuch (Seite 53)

Appendices Technical Support
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5.4 Technical Support
Our Technical Support staff is ready to assist you with any installation or operating
issues you encounter with your Fujitsu Siemens product. If an issue should develop,
follow the steps below for the fastest possible service: Check the pertinent section of
this manual to see if the issue can be resolved by following the procedures outlined.
Check our web site at http://www.fujitsu-siemens.com/support and click on
Services &
Support. Click helpdesk on the left side of the page for a listing of technical support
phone numbers in your area.
5.4.1 Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices
are turned on.
• Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
• Go to the Fujitsu Siemens support Web site at http://www.fujitsu-siemens.com/
support/ to check for technical information, hints, tips, and new device drivers or to
submit a request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that Fujitsu Siemens provides in the online help or in the
documentation that is provided with your Fujitsu Siemens product.
If you suspect a
software problem, see the documentation for the operating system or program.